Accessibility statement
Last reviewed: [August 2026]
Our commitment
myIH is committed to making this website usable by everyone, including people who use screen readers, speech input, screen magnification, keyboard-only navigation, or other assistive technology.
Conformance target
We are working to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we test against WCAG 2.2 Level AA success criteria where they apply.
This website is currently partially conformant with WCAG 2.1 Level AA. Partially conformant means some parts of the content do not yet fully meet the standard. Known issues are listed below with target dates.
What we have done
- Every interactive control can be reached and operated with a keyboard alone, and shows a clearly visible focus indicator.
- Images that carry information have text descriptions. Decorative images are hidden from assistive technology so they are not announced.
- Form fields have visible labels that stay on screen while you type. Errors are described in text and announced to assistive technology.
- Body text meets a contrast ratio of at least 4.5 to 1, and large text and interface components meet at least 3 to 1.
- Exposure results are never communicated by colour alone. Every percent-of-OEL band is also labelled in text.
- Animation is switched off automatically when your device asks for reduced motion.
- Our interactive sandbox announces each step change so screen reader users know where they are.
- We fix accessibility problems in our own source code. We do not use an accessibility overlay, toolbar, or plug-in.
Known issues and target dates
| Area | Issue | Target date |
|---|---|---|
| Interactive sandbox | Some dashboard charts sit inside a horizontally scrolling area that is awkward to navigate at high magnification. | [DATE] |
| Exported reports | Generated PDF sample data sheets are not yet fully tagged for screen readers. | [DATE] |
| Demo scheduler | Our booking tool is supplied by Koalendar and is outside our direct control. We have asked the vendor for a conformance report. | [DATE] |
Third-party content
Parts of this site are supplied by other companies, including our demo scheduling tool. We do not control their code. If you hit a barrier in third-party content, tell us and we will either raise it with the vendor or give you the same service another way.
Accessible alternatives
If any part of this site stops you getting what you need, we will provide the same information or service another way, at no cost to you. Call 610-812-6102 or email sam@myihportal.com and we will walk you through the product by phone, book your demo for you, or send materials in a format that works for you.
Tell us about a barrier
Email sam@myihportal.com or call 610-812-6102.
Where you can, please tell us the page address, what you were trying to do, what happened, and which browser and assistive technology you were using.
What happens next
- We acknowledge your report within 2 business days.
- We assess it and reply with an initial finding and a plan within 10 business days.
- We fix confirmed Level A and Level AA issues within 45 days, or sooner where the fix is straightforward. If it will take longer, we tell you why and give you a date.
- While the fix is in progress, we give you an accessible alternative so you are not blocked.
- We update this statement when the fix ships.
How we test
This site is assessed by internal review, combining automated testing with manual keyboard and screen reader testing. Our most recent review was [MONTH YEAR].
If you are not satisfied
Reply to your original message with "Escalate" in the subject line and it will be routed to a senior contact at myIH.